More information about the Transfer Bureau process can be found within our service Guidance Notes
TRANSFER BUREAU - SERVICE LEVELS
| NORMAL SERVICE LEVEL | TASK | CURRENT SERVICE LEVEL |
| 1 Working Day | INITIAL LOGGING OF CASE | 0 to 1 Working Day |
| 4 Working Days | INITIAL SCHEME INFO REVIEW | 1 to 2 Working Days |
| 2 Working Days | FURTHER SCHEME INFO REVIEW | 1 to 2 Working Days |
| 1 Working Day | FINAL REVIEW BY SENIOR ANALYST | 0 to 1 Working Day |
PLEASE BEAR IN MIND THAT THE SERVICE STANDARDS ARE NOT CONTRACTUAL, THEY ARE TARGETS THAT O&M AIM TO ACHIEVE!
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