Skip to the content

TRANSFER BUREAU - SERVICE LEVELS

 

NORMAL SERVICE LEVEL  TASK CURRENT SERVICE LEVEL 
1 Working Day  INITIAL LOGGING OF CASE 0 to 1 Working Day
4 Working Days INITIAL SCHEME INFO REVIEW 1 to 2 Working Days 
2 Working Days FURTHER SCHEME INFO REVIEW 1 to 2 Working Days 
1 Working Day  FINAL REVIEW BY SENIOR ANALYST 0 to 1 Working Day
PLEASE BEAR IN MIND THAT THE SERVICE STANDARDS ARE NOT CONTRACTUAL, THEY ARE TARGETS THAT WE AIM TO ACHIEVE

FIND OUT MORE

More information about the Transfer Bureau process can be found within our service Guidance Notes

DOWNLOAD PDF