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TRANSFER BUREAU - SERVICE LEVELS

 

NORMAL SERVICE LEVEL  TASK CURRENT SERVICE LEVEL 
1 Working Day  INITIAL LOGGING OF CASE 0 to 1 Working Day
4 Working Days INITIAL SCHEME INFO REVIEW 1 to 2 Working Days 
2 Working Days FURTHER SCHEME INFO REVIEW 1 to 2 Working Days 
1 Working Day  FINAL REVIEW BY SENIOR ANALYST 0 to 1 Working Day
PLEASE BEAR IN MIND THAT THE SERVICE STANDARDS ARE NOT CONTRACTUAL, THEY ARE TARGETS THAT O&M AIM TO ACHIEVE!

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More information about the Transfer Bureau process can be found within our service Guidance Notes

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